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Auto Deduct from Credit CardsFor those customers who have supplied their credit card details to the provider and whom have
agreed to allow the service provider to automatically charge their credit cards when due, will have this deduction process initiated in this tab.
The screen below shows the following:
- AutoDeduct
– the Do Auto Deduct button will initiate the process of charging the credit cards of customers as per the details held on record. The payment gateway will process each
transaction individually and return a result based on the success or failure of the transaction. For all successful transactions, a receipt will be raised and automatically sent
to the customer. The GL interface file will be updated with all financial transactions.
Note. The Do Auto Deduct button will be grayed out should the auto deduct function have
already been run for the customer – this is to prevent double charging.
- Successful Transactions
– for each approved transaction, a record is listed and remains on record for seven years
- Failed Transactions
– for each transaction that fails, a record is listed in the failed transactions list, together with the error message returned by the payment gateway from the bank.
- Edit
– based on the error message the provider may then contact the customer and update the customer's records before trying again.
- Retry
– the retry button will rerun the auto deduct routine for all outstanding invoices
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