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Suspension of DefaultersThis is the last tab in the billing wizard. This tab lists all clients who exceed the provider's
business rules for payment terms and whose services need to be either suspended or contacted directly with the threat of suspension should they not pay their account.
CentreBill provides a filtered list for this
purpose, and it is here that the admin staff should be focusing their attention. Failure to arrest these poor payers may easily result in increased levels of bad debt for the provider.
The screen below shows a list of customers who fall into the "Suspend" category:
Again, a report is available for the admin staff to assist them in managing potential bad debt customers.
Note: whilst not activated, CentreBill offers the facility to automatically suspend accounts based on their overdue status. Before activating this functionality, it will be necessary to
ensure that CentreBill is fully integrated into the provider's provisioning systems in order to prevent suspending the billing function without actually suspending access to the service.
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