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Modifying an Existing Service
A service will need to be modified for one of the following reasons:
- Terminated
– the customer has requested the service to be terminated at a specific date
- Suspended
– the service has been suspended, typically due to non payment
- Re-Activate
– the service has been reactivated after outstanding payment has been received
- Change/Renew
– a renewed contract or a modified contract for the same service has been signed by the customer
In each instance:
- All services may be acted upon in the same manner by checking the All Services tick boxes
- The modification can be made at the Last, Next, or pre-determined billing date.
When a service is to be changed, the system prompts the user as to what the new service is to be. By default, only services of the same Type may be selected for the changes service (it makes no sense changing an ADSL
service for a Domain Hosting service).
All service modifications will result in the billing engine generating four charges at the next invoice run, namely:
- Pro-rata rebate for unused portion of service being expired based on day in billing cycle
- Pro-rata upfront charge for service being added based on days left in billing period
- Pro-rata charge for any excess usage of previous service calculated up to date of change over
- Pro-rata charge for any excess usage of new service for remainder of billing period
Once the user clicks Save, and should the Change/Renew option have been selected, CentreBill will
then present the screens as is an existing service was being edited as described in the pervious section. The user will then ensure all values are correct and Save the final changes ready for billing. |
