On Line Bill Payment via Members Area

Bill payment may be achieved through either the Finances drop down menu or directly from the Bill Payment tab on the main menu. The following screen displays a typical customer view showing:

• A list of unpaid invoices, with a hyperlink directly to each invoice
   
• The total amount owing by the customer – this is automatically calculated (the customer may override the amount to be paid. Doing so, will result in allocating the payments to the oldest outstanding invoice first)
   
• The customer will select the credit card type for the drop down list – the list will only display those cards approved by the service provider as configured in MI9
   
• If the customer had given prior approval for the service provider to save their credit card details, these will be displayed in the Card Number field with the first twelve digits masked. Alternatively, the customer may type in their credit card information
   
• The credit card expiry date which is to be entered
   
• The card holder's name as appearing on the credit card
   
• The three or four digit CCV depending upon card type
   
• The card image on the right will change automatically depending upon the card type selected

• The credit card details are checked on line with the merchant through the payment gateway interface – this typically takes around one second
   
• If the credit card is rejected for whatever reason, the customer is advised of the rejection by a pop-up warning message but is not offered a reason for the rejection, for purposes of fraud minimization. They may then choose to terminate the session or try and resubmit their credit card details. Please note that all transaction details for each attempted payment are recorded in MI9 for analysis by the service provider's staff
   
• If the credit card is accepted and the transaction is successful, a receipt will automatically be generated and emailed to the customer's default billing email address as previously configured
   
• The payment will be allocated against the invoices being paid and all transactions will immediately be viewable in MI3 and MI9
   
• An entry will ne added to the Notes section against the customer's account in MI9
   
• The general ledger interface in MI9 will be updated with the appropriate transactions